Welcome to Elaspo.com (“we,” “our,” or “us”). By accessing or using our website, services, and webinars, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
At Elaspo, we value your time and commitment. The following policies apply to our live webinars, pre-recorded sessions, and on-demand content to ensure clarity and fairness for all participants.
1. Cancellations (Applicable for Live Webinars Only)
Cancellations are accepted only for live webinars if the request is made at least 72 hours prior to the scheduled session.
Requests made less than 48 hours before the scheduled webinar will not be accepted.
For approved cancellations, a refund will be issued after deducting a processing fee of $30.
If you are unable to attend, please notify us as early as possible so we can assist you.
2. Substitutions (Applicable for Live Webinars Only)
Instead of cancelling, you may choose a substitution option to avoid the cancellation processing fee.
Substitution can be done in two ways:
Session Substitution: Switch to another live webinar scheduled at a different date/time.
Participant Substitution: Nominate another individual to attend in your place.
Substitutions are free of charge, but prior notification is required.
Substitutions and cancellations will not be accepted if:
The participant fails to attend the scheduled webinar.
The participant does not receive login details due to issues such as bounced emails, blocked domains, or other technical problems on their end.
The session is an on-demand webinar (no cancellations or substitutions allowed).
3. Refund Policy
a) Live Webinars
If Elaspo cancels a webinar due to technical or operational reasons, a 100% refund will be issued.
No refunds will be provided if participants fail to receive login details and do not contact our support team at least 24 hours before the session.
No refunds will be issued for technical failures on the participant’s side (e.g., poor internet, system issues).
b) Pre-Recorded & On-Demand Webinars
No refunds are provided for pre-recorded or on-demand webinars once purchased.
c) Digital Downloads (e.g., transcripts, resources)
No refunds are available for digital downloads or transcripts due to their electronic nature.